Integrations

Integration playbook / prospecting and enrichment

Lusha for fast contact enrichment with SoftSync

Use Lusha to enrich a selected contact or company, then preserve the source, review decision, and relationship history in SoftSync.

Short answer

Lusha provides contact and company data, prospecting filters, signals, an extension, APIs, and connector options. It is useful when you already have a company name, domain, or profile and need a few missing fields. SoftSync should remain the place where a human decides whether the enriched person belongs in the sales motion.

The situation

You are looking at a company page or a LinkedIn profile. The record is worth saving, but it is missing a work email, role, company detail, or a reliable source. Enriching every row automatically adds cost and noise; enriching a selected record can make the next action much clearer.

Connected workflow

  1. Capture the person or company in SoftSync with the Chrome extension.
  2. Enrich only the fields needed for the next decision in Lusha.
  3. Bring the returned values, confidence or status, source, and checked-at date back through a verified API, connector bridge, or manual review.
  4. Use records to compare the new data with existing activity and mark “ready,” “needs review,” or “not a fit.”
  5. Enroll only approved records in a campaign or create a seller reminder.

Human control and boundaries

Do not assume an enriched email is deliverable or that a current title proves buying authority. Regional accuracy and data freshness can vary. Keep a clear source and update date, and verify the current Lusha plan and connector path before publishing implementation details.

What to measure

Measure enrichment hit rate, useful-field rate, duplicate rate, cost per accepted record, and time saved from browser capture to a qualified next action.

Sources and further reading

FAQ

Does SoftSync replace Lusha?

No. Lusha supplies optional enrichment; SoftSync keeps the reviewed record, activity, and next action.

Should enrichment run on every new contact?

Not automatically by default. Start with selected records or a narrow review queue, then expand only when the results are reliable and useful.

Ready to connect the workflow?

Turn the next step into shared context.

Bring one workflow from your team. We will show you how SoftSync connects the tools, conversations, and records around it.