The Front desk Answers the questions you keep getting.
SOFTSYNC WEB AGENT
Answer customers while you sleep.
A chat bubble for your website that answers from your own help articles, in your visitor's language. When it cannot help, it hands the chat to your team.
Fewer repeat questions. No lost visitors.
- Answers from your articles.It names the one it used.
- Hands over to a person.Your team picks the chat up.
- One line of code.Paste it on your website.
Start with the work you already do
From question to answer to person.
The agent only says what your articles say. When it is stuck, a teammate takes over with the full chat in front of them.
Answer
Your help articles, answering for you.
Visitors ask in their own words. The agent replies from your articles and tells them which one it used.
Your voice
Pick the tone. Set the rules.
Choose Friendly, Professional, Playful, or Brief, add a greeting and a colour, and write house rules in your own words.
Hand over
When it cannot answer, a person steps in.
The visitor leaves their name and email. Your team gets the chat in the Team Inbox and replies from there.
See Team Inbox
Make it fit your business. It reads only articles meant for customers, never team pages or drafts. You choose its tone and set house rules, such as what it must never promise.
A simple way to use it
What happens when a visitor asks.
Four steps, all while your team is free to do other work.
- 01A visitor asks a question
- 02The agent answers from your articles and names the source
- 03If it cannot help, the visitor leaves a name and email
- 04Your team replies from the Team Inbox
Questions, answered
Questions about the Web Agent.
Short answers about what it reads, who sees chats, and how to add it.
What does the agent answer from?
From the help articles you show to customers. It never reads team-only pages or drafts. You can also narrow it to one list of pages.
What happens when it cannot answer?
It says so plainly instead of guessing. The visitor can then leave their name and email, and the chat goes to the teammates you picked.
Does it make things up?
No. It answers only from your articles and says it does not know when the answer is not there.
Which languages does it speak?
Answers are written in the visitor's own language, in the tone you chose.
How do I add it to my website?
Copy one line of code and paste it before the closing body tag, or into your site builder's custom code box. Every page with it gets the chat bubble.
Who sees the chats?
Only the people you pick. Choose everyone in the workspace, selected teammates, or only yourself. Teammates you did not pick never see them.
Can I turn it off or replace the code?
Yes. Switch the agent off and the bubble disappears from your site at once. Make a new link if the code ended up somewhere it should not.
Who can set it up?
Workspace admins, because the agent talks to people outside your company.
Ready when you are
Put an answer on your website tonight.
See a web agent answer from your own help articles.