G2 reviewers valued seeing the CRM beside Gmail and updating records while processing email, calling the embedded workflow a major time saver.
Copper is built around Google Workspace.
SoftSync gives you a more flexible sales system.
Copper is a well-made CRM for teams that want customer work close to Gmail and Google Workspace. SoftSync connects both Gmail and Outlook context to a flexible CRM with meeting capture, AI, automation, and room for custom processes.
Side-by-side
SoftSync vs Copper
Copper is a natural choice for teams that want their CRM close to Google Workspace. SoftSync gives teams the broader sales workspace: flexible records, connected email and meetings, campaigns, AI, automation, and room to adapt the model as the business grows.
Feature scope checked against Copper plans and features and Copper pricing.
| What matters | SoftSync | Copper |
|---|---|---|
| CRM model | Create the customer, opportunity, project, renewal, or custom records your process needs and link them together. | CRM designed around Google Workspace with familiar sales, project, and relationship records. |
| Daily work | Use one workspace for records, email, campaigns, meeting capture, reports, and next actions. | Keep CRM activity close to Gmail, Calendar, Drive, and other Google workflows. |
| Automation and extension | Use Autopilot, AI Assistant, API, MCP, and connected workflows when the process needs more than a CRM screen. | Google-centric integrations and workflow options for teams already committed to that ecosystem. |
| Best fit | Teams that want Google-compatible email and calendar context without limiting the CRM to one ecosystem or one record model. | Google Workspace-first teams that prefer a CRM embedded in their existing tools. |
Know what the entry plan
means for your customer history.
Copper's Basic plan lists 2,500 contacts for the company, not per seat. Compare that capacity with the people from outreach, email campaigns, referrals, and past customers your team wants available when a new conversation starts. SoftSync Pro holds 250,000 records per table, Business holds 1,000,000, and Enterprise is custom.
Basic$23 per seat, annual
2,500 contacts, for the whole company. $1,380 a year for five people.
Professional$59 per seat, annual
15,000 contacts. Two and a half times the per-seat price, for the same five people doing the same work, because your customer list got bigger. $3,540 a year.
Business$99 per seat, annual
Unlimited contacts. $5,940 a year for five people, which removes a contact-count decision from the plan choice.
copper.com/pricing, read 10 September 2026. Annual prices shown; monthly is $29, $69 and $134. SoftSync Pro holds 250,000 records per table, Business holds 1,000,000, and Enterprise is available for custom requirements. copper.com/pricing · softsync.ai/pricing
Your email stack should not decide
where customer context lives.
Copper is designed around Google Workspace: its homepage carries a Recommended for Google Workspace badge, and its feature list highlights Gmail, Google Calendar, Google Contacts, Drive, and Sheets. That is useful for a Google-first team. SoftSync connects Gmail and Outlook to a dedicated CRM workspace, which is useful when the sales team or customers span both ecosystems.
- Outlook, on their pricing page. zero mentions
- Microsoft. zero mentions
- Office 365. zero mentions
- Google, on the same page. 24 mentions
- Gmail. 17 mentions
Counted from the text of copper.com/pricing on 10 September 2026, and the same zeros hold on their homepage. Check it with a browser find. Copper is designed around Google Workspace. SoftSync connects both Gmail and Outlook context, so teams can keep email and calendar activity with the CRM even when their stack is mixed.
Compare the plan
that runs the sales process.
Copper's Basic plan lists pipelines, project management, contact enrichment, task automation, and 2,500 contacts. Professional is the plan to compare when bulk email, reporting, and integrations are part of the sales process. SoftSync keeps its connected CRM surface across Pro and Business, with Enterprise for custom requirements.
Workflow automation
Professional
$59 a seat
Bulk email
Professional
$59 a seat
Reporting
Professional
$59 a seat
Integrations
Professional
$59 a seat
Email series
Business
$99 a seat
Custom reports
Business
$99 a seat
Multi-currency
Business
$99 a seat
From copper.com/pricing, read 10 September 2026. Read the fourth row again: connecting Copper to the other software you already run is a paid tier. So is sending the same email to more than one person at a time. SoftSync's published plans provide email campaigns, connected context, and automation, while Business and Enterprise add capacity and support options.
Bring the assistant
your team already uses.
Copper provides AI email template and rewriting tools for writing assistance. SoftSync takes a different route: connect Claude or ChatGPT and let it work with CRM records directly through the published plans, using the AI subscription your team already has. Compare whether you need help drafting messages or an assistant that can act on the connected customer workspace.
Gmail and Outlook,
on every plan.
Both mailboxes and both calendars are supported on the published SoftSync plans. We do not have an opinion about which email provider your company chose.
SoftSync Pro holds 250,000 records per table, Business holds 1,000,000, and Enterprise is available for custom capacity.
Five people,
one year.
We're comparing Copper Professional, because it's the cheapest plan with workflow automation, bulk email and integrations, and those are usually the whole reason anyone buys a CRM.
Copper Professional
5 seats · 12 months
- Per seat, per monthPaid annually. $69 monthly.$59
- Five seats, twelve months$3,540
- Contact limitFor the whole company. Unlimited is Business at $99 a seat, or $5,940 a year.15,000
- Works with Outlookno
- Your own AI can run itno
- Free planA 14-day trial.no
Year one$3,540
SoftSync Pro
5 seats · 12 months
- Per seat, per monthAnnual billing. $39 monthly.$29
- Five seats, twelve months$1,740
- Contact limitPer table. 1,000,000 on Business.250,000
- Works with Outlookyes
- Your own AI can run ityes
- Published plan250,000 records per table; Business increases capacity and Enterprise is custom.Pro
Year one$1,740
Copper's figures are their own, from copper.com/pricing at annual billing, read 10 September 2026. Ours from softsync.ai/pricing. If a figure here is wrong, tell hello@softsync.ai and we will fix it and re-date it. copper.com/pricing · softsync.ai/pricing
Why SoftSync wins beyond
the inbox.
Copper puts CRM work close to Google Workspace. SoftSync connects Gmail and Outlook to a dedicated workspace where flexible records, campaigns, meetings, AI, and repeatable follow-up stay together.
- SoftSync keeps email context connected without trapping the CRM in one inbox. Copper's Chrome extension puts the CRM inside Gmail. SoftSync connects Gmail and Outlook to a dedicated workspace, so the team can keep inbox context while also working with meetings, flexible records, campaigns, AI, and follow-up outside the inbox.
- Customer work stays connected from record to follow-up. Copper includes project management on its entry plan. SoftSync is focused on the customer and sales process, with flexible records and connected meeting, email, AI, and follow-up context in one workspace.
- A focused product keeps the operating model direct. Copper has a larger public customer footprint, years of public reviews, and onboarding help on eligible annual plans. SoftSync is built for teams that want the people doing the selling to work directly in the connected customer workspace.
- The connector feeds the full sales process. Copper's Zapier partnership reaches 5,000+ other apps on Professional. SoftSync provides selected direct connectors and workflows, plus API and MCP access for custom connections, with activity kept against the relevant customer record.
Buyer evidence about Copper
The best and worst real feedback about Copper
These are the clearest positive and critical signals from real Copper reviews, and the reason to look at the whole sales workflow.
A G2 reviewer described the overall experience as terrible and complained about customer service, annual billing, and no refund.
See the difference in practice
Bring one real sales workflow and see whether customer context, meetings, and follow-up stay connected.
Questions.
Is 2,500 contacts really that few?
SoftSync Pro holds 250,000 records per table and Business 1,000,000, so capacity is designed for the full customer journey rather than only the first contact list. Copper Basic lists 2,500 contacts and Professional 15,000; its Business plan lists unlimited contacts. The important difference is the record model and the workflow attached to it.
You cap records too. Isn't that the same thing?
SoftSync Pro holds 250,000 records per table and Business holds 1,000,000, with Enterprise available for custom capacity. That capacity sits inside a flexible CRM with custom record types, views, meetings, AI, and follow-up, not just a larger contact list.
We're on Google Workspace. Doesn't that make Copper the obvious pick?
Copper puts CRM work inside Gmail. SoftSync connects Gmail and Outlook to a dedicated workspace that also supports meetings, flexible records, AI, and follow-up. The key difference is whether the team wants an inbox extension or a complete customer-work operating surface.
Can we move from Copper to SoftSync?
Yes. People, companies, opportunities, notes and activity come across from an export. Your pipeline configuration, custom field layout and any workflow automations don't.
What does Copper cost, exactly?
From their pricing page, read 10 September 2026: Basic $23 per seat per month annually and $29 monthly, 2,500 contacts. Professional $59 and $69, 15,000 contacts. Business $99 and $134, unlimited contacts. No free plan, and a 14-day trial.
Choose the workspace
that fits your team.
SoftSync is designed for teams that span Gmail and Outlook, need custom records and views, or want AI, meeting capture, and repeatable follow-up in the same workspace. Bring the mixed-stack sales process and see the difference in one working session.