Salesforce is the best CRM in the world for a company with two hundred salespeople, and we mean that. You are five people, and the difference shows up every time somebody says we will have to ask the consultant.
“Add a renewal date to accounts, fill it in from the contracts, then show me everything renewing this quarter.”
It added one field to accounts, in seconds.
This is the request that becomes a ticket, a sandbox and a deploy window elsewhere.
It read the contract on each record and wrote the date it found.
It resolved every record by searching first rather than guessing at IDs, because that is what it is told to do.
Scanned PDFs, and two contracts with no end date.
It left those empty and listed them. An assistant that invents a plausible renewal date is worse than one that admits it cannot read the page.
Nineteen accounts renewing this quarter, by value.
No admin, no sandbox, no consultant, no change request.
Before it touches anything
Salesforce has Agentforce and it is a serious product. It also starts at $125 per user per month on top of a licence. Ours is in the price, and this is what it is handed first:
Always call listEmailTemplateVariables instead of guessing a field name, or you will silently send “Hi ,” to everyone
A mail merge that greets five hundred customers by no name at all.
groups_and_views
Only OWNERs can add other OWNERs
An assistant handing out permissions it was never given.
messages
Only messages linked to workspace records are accessible
An assistant reading correspondence that was none of its business.
notes
Always verify the user has editor permissions before create/edit/delete operations
Someone's private note edited by a colleague's assistant.
For anyone in a regulated industry this is the half that matters. An assistant that can write to your CRM but was never told who is allowed to see what is a compliance problem wearing a helpful face. Salesforce solves this with a permission model you configure. We solve it by telling the model about it in writing, and we print what we told it.
Quoted from our own server, 10 September 2026. Connect it and read the rest. We have not printed what anyone else hands their assistant, because we cannot read their server without an account, and a claim about it would be worth nothing.
The thing you are actually buying
Nothing here is a criticism of Salesforce as software. It is what a change costs when the system is powerful enough to need protecting from you.
Can we add a renewal date to accounts and report on it?
There10 steg
3 weeks · 6 hours billed
Here1 steg
You ask for it. It is there, and it is backfilled.
Can the new starter see pipeline but not the commission field?
There6 steg
4 days
Here1 steg
Set their role. The field is hidden.
The length of each chain is the argument, and neither is invented. Both are the standard shape of a small change in a managed org.
The bill
We quote Pro Suite, the cheapest edition with advanced forecasting, rather than the $550 top of the range. Licence only, because the licence is usually the smallest part of year one, and pretending otherwise would be the trick this page is complaining about.
5 seats · 12 months
Sales Territories and embedded forecast charts arrive at Core, $195 a user, or $11,700 a year for five. Advanced is $395 and Max is $550. Everything above Starter Suite is an annual contract.
5 seats · 12 months
No annual contract, no seat minimum, no setup fee, and the AI is not a separate line.
Salesforce's figures are their own, from their Sales Cloud pricing page, read 10 September 2026. Implementation is shown as unpublished because it is, on their page and everyone else's. Ours are on our pricing page. salesforce.com/sales/pricing · softsync.ai/pricing
Both sides
In both directions. They do an enormous number of things we never will, and we do a small number of things they cannot do at five people. The shared list is two items long, which is the honest shape of it.
Your sales operation is a machine and somebody's job is running it. Territories, quotas, a forecast hierarchy and an administrator who understands them are things we cannot do at any price, and moving a working Salesforce org to us would be a bad trade. Stay.
Every figure about them is from their own published pricing page, read 10 September 2026. Tell hello@softsync.ai if one is wrong and we will fix it and re-date it.
If what you need is the customers, the invoices and the follow-ups on one page keeping themselves current, that is us. Free to start, no salesperson, no implementation.
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